Modification History
Release |
Comments |
Release 2 |
This version released with FNS10 Financial Services Training Package version 5.0. Updated imported units: Advice relating to ASIC requirements removed from the qualification. Qualification outcomes remain unchanged. |
Release 1 |
This Qualification first release with FNS10 Financial Services Training Package version 2.0. Replaced BSBOHS303B Contribute to OHS hazard identification and risk assessment with BSBOHS201A Participate in OHS processes. This is considered a more appropriate unit for this qualification. BSBITS401A Maintain business technology has been removed from the qualification as an inappropriate unit. Packaging rule for this qualification have been changed to 4 core units and 8 electives, Replaces FNS41410 Certificate IV in General Insurance. |
Description
This qualification is designed to reflect the role of persons carrying out work in general insurance in a range of organisations.
Possible work functions may include:
- analysing insurance claims
- applying procedures and strategies for retaining and enhancing the customer relationship
- gathering risk information
- motor and home assessors
- sales and support
- reviewing and assessing risk information.
Pathways Information
Pathways into the qualification
Preferred pathways for candidates entering this qualification include:
- Certificate III in General Insurance
Pathways from the qualification
The primary pathway from this qualification is employment in an assistant role in general insurance involving functions such as:
- claims handling
- determining risk exposure
- dispute resolution
- providing customer service
- underwriting.
A further learning pathway utilising a qualification such as Diploma of General Insurance or one of the specialist qualifications would support career progression.
Licensing/Regulatory Information
Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. You should refer to the IBSA website (www.ibsa.org.au) or the relevant regulator for specific guidance on requirements.
Entry Requirements
Not applicable.
Employability Skills Summary
The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability Skill |
Industry/enterprise requirements for this qualification include: |
Communication |
|
Teamwork |
|
Problem solving |
|
Initiative and enterprise |
|
Planning and organising |
|
Self-management |
|
Learning |
|
Technology |
|
Packaging Rules
12 units must be achieved.
4 core units
plus 8 elective units
5 elective units must be selected from the elective units listed below
3 elective units may be selected from the elective units listed below or units from a Certificate IV elsewhere in the Financial Services Training Package. 2 of these elective units may be selected from any endorsed Training Package or accredited course. These elective units may be selected from a Certificate IV or Diploma qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Core units of competency:
- FNSINC401A Apply principles of professional practice to work in the financial services industry
- FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector
- BSBOHS201A Participate in OHS processes
- BSBWOR401A Establish effective workplace relationships
Elective units of competency:
- FNSASIC301C Establish client relationship and analyse needs
- FNSASIC302C Develop, present and negotiate client solutions
- FNSASIC304A Provide Tier 2 general advice in general insurance
- FNSASIC305A Provide Tier 2 personal advice in general insurance
- FNSCUS401A Participate in negotiations
- FNSCUS402A Resolve disputes
- FNSCUS505A Determine client requirements and expectations
- FNSCUS506A Record and implement client instructions
- FNSIAD501A Provide appropriate services, advice and products to clients
- FNSINC501A Conduct product research to support recommendations
- FNSISV401A Evaluate risk for new business
- FNSISV402A Underwrite new business
- FNSISV403A Survey potential risk exposure
- FNSISV404A Underwrite renewal business
- FNSISV405A Analyse insurance claims
- FNSISV406A Use specialist terminology in insurance claims
- FNSSAM401A Sell financial products and services
- FNSSAM402A Implement a sales plan
- FNSSAM403A Prospect for new clients
- BSBCCO405A Survey stakeholders to gather and record information
- BSBCUS301B Deliver and monitor a service to customers
- BSBCUS401B Coordinate implementation of customer service strategies
- BSBCUS403B Implement customer service standards